How does
Marriott
Use AI?
Reduces response times and improves guest satisfaction.
Project Overview
Streamlining guest service requests using AI-powered virtual assistants.
Layman's Explanation
Marriott’s AI assistants chat with guests to take care of simple requests quickly, like bringing towels or booking a spa, so guests don’t have to wait on hold or track down staff.
Details
Marriott International uses AI-driven virtual assistants to handle a variety of guest service requests, such as booking amenities, ordering room service, or asking for hotel information. Powered by natural language processing, these assistants understand and respond to guest inquiries in real-time, helping to offload routine tasks from human staff and ensuring quicker service delivery. This technology enables Marriott to maintain high service standards while operating more efficiently.
Analogy
It’s like texting a super-polite concierge who never sleeps and always gets your order right.
Machine Learning Techniques Used
More Use Cases in
Travel & Hospitality
Novelty Justification
AI-powered guest service chat is now a standard feature in hospitality, improving efficiency.
Project Estimates
