How does
Casper
Use AI?
Speeds up support and reduces manual effort
Project Overview
Casper uses AI to automate customer support ticket classification and streamline responses.
Layman's Explanation
Casper’s AI sorts through customer messages like a super-organized helper, making sure each one gets to the right team fast — no waiting around.
Details
Casper uses AI to improve its customer support experience by automatically categorizing incoming support tickets and routing them to the correct team. The AI leverages natural language processing to understand customer issues, prioritize them, and reduce the time spent on manual sorting. This automation helps Casper’s support staff focus on solving problems faster and ensures customers get timely responses, contributing to higher satisfaction and operational efficiency.
Analogy
It’s like a smart mail sorter that reads every letter and delivers it straight to the person who can fix the problem.
Machine Learning Techniques Used
More Use Cases in
Retail & Consumer
Novelty Justification
Automated ticket triage is a routine application of NLP in customer service.
Project Estimates
