Builds autonomous AI agents powered by LLMs and conversational AI that run end-to-end hotel operations, handling guest communications, sales inquiries, and internal workflow coordination across phone, SMS, email, and messaging channels.

Lance has publicly announced its Receptionist AI for 24/7 multilingual guest communication, a Sales AI Agent for inbound lead qualification and routing, and Lance Pad, a tablet-first operations hub for real-time team coordination. They've demonstrated rapid deployment (under one hour), deep PMS/CRM integrations, and end-to-end request completion rather than simple ticket logging. Public messaging emphasizes solving chronic hotel staffing shortages and driving measurable reductions in front desk call volume. They are working with leading hotel groups in the US operating across major hotel brands.

Job postings for a Founding Engineer with AI/ML and NLP focus signal investment in core model infrastructure and scalable agent orchestration. Caleb Chan's background shipping enterprise-grade voice and AI agent technology at Google and Salesforce, combined with Gatik Trivedi's speech and language research at Stanford and agent infrastructure work, suggests development of proprietary voice models and real-time speech processing. Conference and demo activity points toward expansion into predictive maintenance, revenue management, and multi-property enterprise deployments. Strong indicators of a hybrid AI+human escalation model to address enterprise buyer concerns about fully autonomous operations.